This highly interactive program explores a variety of listening techniques, and provides ample opportunity to practice those behaviors, increasing your Listening Presence.
Listening takes practice! In this Listening Clinic, you’ll experience ‘listening drills’ to hone excellent listening behaviors. In time, those behaviors become integrated and habitual, allowing you to consistently engage in highly effective conversations and interactions.
Listening is the “crucial currency of relationships.” Intentional, focused listening makes every interaction an opportunity to build a trusting authentic relationship, whether in a formal meeting or a quick chat. When others feel heard, their trust in you increases. When trust increases, collaboration is easier and more productive, whether within a team, or with a client. Others remember you and choose to engage with you more often. As trust increases, so does your influence, making it easier to gain buy-in. Thus, intentional listening is a time investment that yields a large future ‘return on investment.’
In addition, Listening opens doors to unexpected opportunities and outcomes, often missed when we hold tightly to pre-conceived agendas and opinions. Listening allows for true collaboration and innovation.
The listening skills drilled in this clinic include:
- Being Present. We explore a variety of techniques to release the internal script going through your mind, interfering with your ability to truly listen in the moment.
- Making the other person know they’ve been heard. We explore techniques of building upon others’ offers (‘yes, and’) and listening to reflect and acknowledge others’ value.
Even on a virtual platform, participants are physically active, in large and small groups, exploring a variety of interactive engagement techniques, including some used by improvisational theater performers. Individuals are never singled out for demonstration or coaching unless they volunteer, making the atmosphere safe and comfortable for exploration and development.
Bobbi Block (www.bobbiblock.com) is an experiential Facilitator and Coach with a unique background in both Learning & Development and the performing arts. She specializes in Relationship Management, Executive Presence, Collaboration, Leadership, Presentation and Creativity. Bobbi works as Independent Faculty for The Wharton School’s Executive Education Institution. She is a Senior Affiliate with award-winning global L&D firm The Ariel Group. She is a Facilitator and Designer for the unique leadership development program Work.Life.Leader, as well as a Human Strategy Consultant for Bracken Leadership. In addition, Bobbi has been the Director of Applied Improvisation (the application of improvisational skills for executive training) for CSZ Philadelphia for over 20 years. Early in her career Bobbi worked for Team Builders Plus, where she extensively delivered trainings on the DiSC personality/behavior assessment tool. Bobbi teaches and performs Improvisational Theatre in Philadelphia and is an Adjunct Professor in the Theatre Department at Drexel University and Temple University, where she also teaches Leadership Skills for the Engineering School’s graduate capstone course.
Bobbi received two Bachelor's degrees from the University of Pennsylvania, one in English and one in Development through Creative Expression. She received a Masters degree in Theatre from Villanova University.
Bobbi has worked with: ABC Television, Abington Hospital, Achievement Network, AstraZeneca, Campbell Soup, Comcast, Deloitte, Disney, Exelon/PECO, Federal Reserve Bank, Firmenich, Fox School of Business, GlaxoSmithKline, Hospital of the University of Pennsylvania, IKEA, KPMG, Merck, Nationwide, Neiman Group, Oliver Wyman, Orasure, Pew Charitable Trusts, Philadelphia Museum of Art, Philadelphia Workforce Development, Praxair, The Ranney School, Raymond James, SAP, Scratch, SEI, Springside Chestnut Hill Academy, Sun Company, Tribe 12, US Trust, The Wright Center for Medical Education.