Summary and Learning Objectives
There is no question that dramatic change is coming very quickly to the workplace as a result of the integration of AI. AI will bring vast improvements in productivity, freedom from boring repetitive work and improved quality of life. The idea that an entire occupation will be replaced by AI is probably overstated. Certain activities within occupations may be automated and the result may cause the entire business process to be transformed. In the United States this translates to about two trillion dollars in annual wages. Even professionals like physicians, financial managers, CFOs, CEOs and senior executives have parts of the job that can be automated.
Companies will be leaner and have less hierarchy because every person between decisions and decision makers’ costs money. The impact on the organization of work will depend not so much on physical versus cognitive tasks, but rather on routine versus non routine work. The impact of AI on occupations from retail sales people, to food and beverages servers, to teachers and healthcare practitioners will be significant. Research suggest that nearly 45% of activities performed in the workplace can be automated. Although less than 5% of all occupations will be fully automated, the influence on business and the workplace in general will be enormous.
It will be Learning and Development’s responsibility to update or repurpose the work force. The shift in focus will be toward work of higher value. These shifts will not be without challenges. Talent development will have the opportunity to create new processes, applications and solutions as technologies change the roles and interactions of employees.
Speaker Bio and Contact Information
Bobbe G. Baggio
Advantage Learning Technologies, Inc.
Bobbe is the author of seven books, an engaging public speaker, strategic advisor and educator in the field of instructional technologies and learning. She is a consultant in digital transformation and innovative learning for a global and virtually connected workforce. Her expertise draws upon her experience as a Fortune 100 IT manager, 20 years of consulting experience, and her doctoral studies in instructional design for online learning. Examples of clients include The Federal Reserve Bank, Pfizer, Novartis, Johnson & Johnson, University of Pennsylvania, DOD, PASSHE, Merck, BMS, KPMG, Siemens, Ticketmaster, IMG, Tyco Engineering, Fisher, Christiana Care Health System, Cisco and Adobe. Since 2002, she has been CEO of Advantage Learning Technologies, Inc. a company that provides consulting services and research for human behavior in modern virtual environments since 2002. She believes that technologies are here to help everyone and to enhance human performance.
Bobbe was Associate Provost of the School of Adult and Graduate Education (SAGE) at Cedar Crest College in Allentown, PA., the Associate Dean of Graduate Programs and Online Learning at American University in Washington, D.C. and founding Program Director of the MS program in Instructional Technology Management at La Salle University in Philadelphia, PA. Her LinkedIn profile is https://www.linkedin.com/in/bobbe-baggio-ph-d-3561769/ and her web site is https://a-l-t.com/ books can be found on Amazon.