"When Email and Texting Aren't Enough: Deliver that Human Touch through Electronic Communication"
New technologies allow us to communicate with customers, clients, and co-workers more efficiently than even. But they also make it easier to lose the “human touch” that is often essential to truly effective relationships. Shapiro Communications will show how to embrace perspective taking,in every medium, which increases productivity, client satisfaction, problem solving, and profits. Our unique approach begins with an enjoyable theatrical performance that dramatizes common electronic communications issues. Then we use this performance as a springboard for an interactive training session that will teach participants how to 1) use perspective taking to understand the thoughts, feelings, and motivations of other people – the basis to all good communication, 2) Create the experience of face-to-face communication, even if people are separated by thousands of miles, 3) Discover the hidden opportunities in email to read the sender’s real message and respond in powerful, positive ways, and 4) Leverage the different communication styles of Baby Boomers, Generation Xers, and Millennials as well as the different ways they use communication technologies.
ASTD Competency Model: This session complements the Improving Human Performance and Managing Organizational Knowledge competencies.
Brian Shapiro is a dynamic professional with 18 years experience in professional training, higher education, and the performing arts. He’s a funny, knowledgeable, and insightful workshop leader! Brian’s developed and delivered theater-based training programs nationally, served on the communication faculty at several colleges and universities, has written and performed in over a dozen original theatrical productions, and is the singer/songwriter for the Paris-based electronic music trio, Grand Plateau . Brian attended a doctorate program in Performance Studies and holds both a BA and MA in Communication Studies. Originally from California, Brian, his wife, and their son relocated from San Francisco to Philadelphia in 2011, where 2 years later a second son was added to the fun!