Most people-skill training fails for technical teams because the learners aren’t convinced it matters.
Engineers, developers, architects, and analysts trust data, logic, and systems. Put them in a session on emotional intelligence and many disengage. It feels vague, subjective, and irrelevant to their work.
Yet today’s workplace depends on the very skills they resist. Clear communication, collaboration, resilience, and navigating human complexity.
The issue isn’t capability. It’s approach.
In this session, Andrea Goulet shares a practical, science-based method for teaching communication, collaboration, and leadership to analytical, skeptical, highly technical audiences. Drawing on 20 years at the intersection of systems thinking, communication science, and software engineering, she explains why traditional soft-skill training falls flat and how to redesign it using structured, evidence-based frameworks that technical minds trust and apply.
You’ll learn how to lower resistance, increase engagement, and translate human skills into measurable behaviors that show real ROI.
You’ll walk away with:
• 3 principles to reduce skepticism and create psychological safety
• 2 common mistakes L&D teams make and the rule that prevents them
• 1 simple formula to design credible, high-impact training for data-driven professionals